We aim to provide a high standard of Installation in line with MCS standards, and great consumer service, before, during and after your contract is agreed.
We only work on local projects. The project engineer ( Simon or Paul ) who comes and visits your property will be the single point of contact for the entire project through to handover, no call centres, no on hold no mucking about. We will ensure your project runs as smoothly as posible & keep you informed along the way.
The information you can expect from us include:
- Clear information on the systems planned and their performance
- Arrangements for installing and connecting the system
- The selection and quality of goods supplied
- Details of the conditions of business that apply
- The standard of any installation and other on-site work
- Guarantees, and any maintenance and after-sales services needed
- What action will be taken to deal with any problems
Additional solar panels Already have panels? yes we are able to add additional panels, upgrade & replace or even repair inverters or components.
Leadtimes For on grid Solar Systems below 3.68KW or around 8 panels we don't need to inform the DNO (Distribution network operator) in advance of the install, for Wokingham and Berkshire it’s Scottish and Southern Electricity Networks so we can get the installation underway with minimal lead-time. For systems above this threshold we need advance approval which can take several weeks to obtain.
Cooling off period Once we have agreed and signed the contract there is a 14 day cooling off period in order to conform to the Renewable Energy Consumer code ( RECC) & UK Consumer protection there is an option to wave this cooling off period, just ask us for the form. More info on RECC here
We are MCS Accreditated and will provide a certificate on completion of each new installation
